Refund policy

RETURN POLICY

Avenue 211 wants you to be happy with your purchase.  If you are not satisfied, please contact us at simplyperryco@gmail.com and we will do everything we can to make it right.

Damages and other issues

Non-perishable items may be returned within thirty (30) days of the original order date. Defective merchandise will be exchanged for the same or similiar product. If thirty (30) days have gone by since your original order date, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return or exchange, your apparel or gear item must be returned unworn, unwashed and undamaged with all original tags attached.  Drinkware, kitchen accessories and any other home goods or decor items must be in the original packaging with all provided components, manuals and accessories.  Note: Customer is responsible for shipping costs to return unwanted items.

Sale items, custom print (POD) apparel items, clearance items, perishable goods and gift cards are not eligible for return or refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Note: For POD print on demand items, a change of mind and/or wrong size selection will not be accepted for return or exhange. Only print quality issues will be corrected and reprinted!

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your non-perishable return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded purchase price minus your initial shipping charges (if any) on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at avenue211co@gmail.com.

Order Cancellations

If you would like to cancel your order, please reach out to us via email as soon as possible. Please note that once the order is processed we are unable to cancel it at that time!